Booking Terms & Conditions

The terms and conditions set out below apply to all bookings made through this website for any of our Clarion hotels.

PRICING

All prices shown online are per room per night (unless otherwise stated). Prices are subject to Value Added Tax at the current prevailing rate and local tourism levies, if applicable.

Prices are subject to change without notice. However, your price is guaranteed once you receive a booking confirmation. For the avoidance of doubt, prices do not include any incidental charges, which you may incur during your stay (including, for example, in respect of your use of the hotel's bar and mini-bar facilities and the costs of external telephone calls from your room). Such charges will be payable by you on your departure and, in the event that you fail to pay any such incidental charges, it is a condition of your contract with us that you irrevocably authorise us to debit your credit or debit card (see 'Deposits and Pre-payments' below) for the amount of any shortfall.

The prices shown online are not valid in conjunction with any other offer and, until you have received your confirmation number.

AVAILABILITY

Availability of rooms at the rates shown online may be limited and/or restricted to certain periods.

CHILDREN

Availability of suitable rooms is limited and portable beds may need to be used where such accommodation is sought. The hotel concerned will determine whether a room is suitable for the purpose of this offer. We do offer child friendly menus and these are charged as taken.

GUESTS WITH IMPAIRED MOBILITY

The hotel endeavors to offer the same high quality facilities to our less able bodied guests. Where possible, special facilities include wheelchair adapted bathrooms, ramps and lifts in public areas. Guides dogs are welcome in all our hotels. Please check with your chosen hotel if you have any special requirements. We will do our best to accommodate your wishes.

CAR PARKING

For information on parking availability and charges, please contact the hotel directly.

ARRIVAL AND DEPARTURE

Hotel rooms are available from 2pm on the day of arrival. Rooms must be vacated by 12 noon on the day of departure, unless otherwise sanctioned at the discretion of the hotel manager.

DEPOSITS AND PRE-PAYMENTS

Deposits and pre-payments are not required for most (may apply to some special offers and pre-pay rates) of the rates featured online (unless you are settling your account in cash - see under 'Balance of Monies Outstanding' below). However, you will be asked to guarantee your booking with a valid credit or debit card. No payment is taken from your credit or debit card at the time of booking. Payment is taken on departure or in the event of cancellation otherwise than in accordance with our cancellation terms. See 'Cancellations and Amendments' below for details on cancellations.

CANCELLATIONS AND AMENDMENTS

All cancellations must be made in accordance with our cancellation terms.

Cancellations must reach the hotel by 2pm, local time the day prior to arrival.

Where a cancellation is not made in accordance with our cancellation terms, we reserve the right to charge you for the first night's accommodation.

Whilst every effort is made to fulfill any particular requests which you may have in relation to your stay with us, we cannot unfortunately guarantee that we will be able to meet any particular requests which you may make and our failure in this regard will not constitute a breach of contract.

In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to:

accept the changed arrangements as notified; or
make alternative arrangements with us; or
cancel your reservation and receive a full refund of any monies which you have paid to us in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation).

For the avoidance of doubt, we shall have no further liability to you for any changes to or the cancellation of any online booking.

COMPLAINTS OR COMMENTS

We take our guest satisfaction very seriously. Any complaint or comment regarding a stay at one of our hotels should be made in the first instance to the hotel's duty manager at the time of your stay so that we can attempt to resolve it immediately.

GENERAL INFORMATION

Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time.

Subject to the paragraph immediately below, we shall not be liable to you for any loss or damage in circumstances where:

there is no breach of a legal duty owed to you by us or by our employees or agents;
such loss or damage is not a reasonably foreseeable result of any such breach;
any increase in loss or damage resulting from breach by you of any term of our contract;
any loss is in excess of three times the fee payable in respect of your stay.

Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.

“Wonderful side view of the River Liffey”
We had a room with a balcony that had a wonderful side view of the River Liffey. The room had ceiling to floor windows with french doors which was awesome! Room looked newly renovated. Great furniture and linens.

“Good location”
Good location close to everything but away from the hustle and noise. Within walking distance to the Temple Bar area and shopping on Grafton Street. Also close to the Paddywagon tour office which offers great tours. We would definitely stay there again!

“Leisure and spa facilities”
Wanting a short last minute getaway and having chosen this hotel for its leisure and spa facilities, I was not to be disappointed. I made good use of the pool, gym, sauna and Jacuzzi whilst here and availed of the welcome special offer for a massage afterwards.

“Bright, spacious and comfortable”
My bedroom was clean, bright, spacious and comfortable with everything I needed. Nespresso maker AND kettle was a bonus, as was the fridge.

“Location was good”
Location was good overlooking the Docklands yet close enough to the city centre (10 mins walk) and bus station without the usual hustle and bustle. There are bus stops and the Luas nearby if you don't feel like walking. There are shops and cafes close to the hotel if you need to stock up or fancy eating out without travelling too far.

“The best value hotel that we stayed in”
The accommodation was absolutely fabulous and a real treat for myself and the girls.
The best value hotel that we stayed in the whole experience was great. Meet and greet at reception and restaurant was great. Only had breakfast which was lovely. Guest relations recommended a great restaurant for me. Will return.

“Friendly and efficient”
The greeting was friendly and efficient. I even asked for directions to a building I was due to attend nearby the following morning and the member of staff went on line whilst I was checking in to find where the building was and to give me directions.

“Everything was spotless”
The room was a good size with 2 easy chairs and coffee table and a balcony, again with 2 chairs. Everything was spotless.

“A good wifi connection”
I had a good wifi connection and I was on the top floor. I gather all rooms now have wifi and this is free.

“Very clean room”
Probably one of the most spacious rooms we have ever stayed in. 2 bedrooms, made a change not to share with the kids and a huge bathroom. Very clean room, towels changed, everywhere cleaned daily even the tissues were replenished daily, very welcome with mine and my partners hay fever kicking in. There were plenty of tv stations and lots of kids channels to keep my 11 and 9 yr old occupied in the short time we spent in our rooms.

“Staff lovely, friendly and very helpful”
We found the staff lovely, friendly and very helpful and happy to offer advice about the hotel and Dublin itself. The hotel also runs a bus service to and from the airport or they will call a taxi for u at a pre arranged fare, a lot cheaper than calling a cab yourself. They also held our bags for us on our last day as we had a late night flight home.